Shipping & Payments
ORDER PROCESSING & SHIPPING
All orders will be processed within 3 business days. Your order will only ship once payment has been confirmed. Once shipped, a shipping notification email containing a tracking number will be sent to you.
Shipping is FREE for all Hong Kong orders.
A physical address must be provided for all orders to be shipped.
We accept all forms of payments listed below:
- Master Card
- American Express
All prices are listed in $HKD.
Our policy is valid for a period of 14 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund or exchange.
Refund & Exchange Requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product must be in original complete packaging, including inserts and tags
- Product must be unused
- Product must not be damaged
- Product is not what you ordered
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
We only allow one-time refund per order.
Proof of Purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale & Clearance Items
Only regular priced items may be returned. Sale and clearance items are final sale.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
You will be responsible for paying for the shipping costs with tracking capabilities with regard to the items that you wish to return or exchange. We will not refund the shipping costs; unless the product is defective, damaged during transit, or not what you ordered.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
If you have any questions about this Policy, please contact us at firstname.lastname@example.org
This document was last updated on February 25, 2019.